Can Maileater access a folder under the inbox to retrieve emails?

Document ID:  TEC1308841
Last Modified Date:  08/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
Question:

Can Maileater access a folder under the inbox to retrieve emails?

Environment:
CA Service Desk Manager - ALL VERSIONS
Answer:

No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.

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