How to get the URL of a specific Knowledge Document.

Document ID:  TEC1278026
Last Modified Date:  07/13/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0
  • CA Service Desk Manager:Release:12.9 CA SDM

Components

  • UNICENTER SERVICE DESK RXX:USRD
Summary:

There is no function that SDM provides to have a direct URL link to a specific knowledge document. In order to directly access a specific URL, use the template URL.

Environment:
CA Service Desk Manager r12.9, r14.1, r17.0
Instructions:

It is possible to get the exact URL manually.
Here is the format to access the knowledge doc. Change the SDM Server name and KT doc ID manually:
========================================================================
http://<SDM server name>/CAisd/pdmweb.exe?OP=SHOW_DETAIL+PERSID=KD:<KT DocID>+HTMPL=kt_document_view.htmpl+open_mode=2
========================================================================

For example:
========================================================================
http://CASDMSRV/CAisd/pdmweb.exe?OP=SHOW_DETAIL+PERSID=KD:400002+HTMPL=kt_document_view.htmpl+open_mode=2
========================================================================

Additional Information:

YouTube Video - How to get the URL of a specific knowledge document
https://www.youtube.com/watch?v=K1WJLeFsEVA&feature=youtu.be

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