Configuring CA Wily SM Manager gives the error "Failed to initialize event handler library."

Document ID:  TEC1248281
Last Modified Date:  08/02/2017
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Products

  • CA Application Performance Management

Releases

  • CA Application Performance Management:Release:10.0
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:10.5.2

Components

  • WILY INTROSCOPE:APMINT
  • INTEGRATION INTROSCOPE FOR SPECTRUM:INTSPC
  • APPLICATION PERFORMANCE MANAGEMENT:WLYAPM
Issue:

 When configuring "CA Wily Siteminder Manager" Event Handler in the "Siteminder Policy Server" you receive the below error:

[XPSConfig - XPS Version 12.0.0309.547] Log output: XPSConfig.2013-08-12_145119.log 

CA-XPS:AUDIT003(ERROR) : Failed to initialize event handler library "/CA/siteminder/lib/libEventIntroscopeprovider.so" 

 

 In this example Siteminder Policy Server's home directory is /CA/siteminder

Environment:
Supported APM SiteMinder Manager releases.
Resolution:

NOTE: If accessing remotely the Policy server and using putty, use a Xming to launch Xterm.

 

1. Go to the Siteminder Policy home directory

2. Source the below file:

 . /CA/siteminder/ca_ps_env.ksh

3. Launch XPConfig Policy utility:

/CA/siteminder/bin/XPSConfig

1.png

4. Update Policy Registry:

> Type XPS and press ENTER. 

3.png

> Type 5 and press ENTER

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>Type C and press ENTER to be able to change the value

Enter the full path of libEventIntroscopeprovider.so. In this example:  /CA/siteminder/lib/libEventIntroscopeprovider.so

NOTE: the value is case sensitive, make sure to enter the correct path and filename.

>Type Q.  to exit

 

5. Restart the service: 

/CA/siteminder/stop-all 

/CA/siteminder/start-all 

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