What are the Client Automation (ITCM) recommended fixes?

Document ID:  TEC1233625
Last Modified Date:  06/26/2017
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Products

  • CA Client Automation

Releases

  • CA Client Automation:Release:14.0 SP1
  • CA Client Automation:Release:14.0
  • CA Client Automation:Release:12.9

Components

  • CA Client Automation:BITCM
  • DESKTOP AND SERVER MANAGEMENT:DTSVMG
  • CA Software Delivery:TNGSDO
  • CA Remote Control:TNGRCO
  • CA Asset Management:TNGAMO
Question:

Last Updated: June 26, 2017

What are the recommended patches for Client Automation (ITCM) and where should they be applied?

Answer:

Please open a Support Case to request any of these fixes for each currently supported release:

Client Automation r14 SP1:

RO94607 / T533279 (CAF PLUGINS FAIL TO START)
Applies to: Any endpoint where you configure "caf setcreds <service name> user <name> password <password>" for some CAF plugin to run as a different user account than the default of "NT Authority\System".

T437262 (CAF PLUGINS MEMORY LEAK)
Applies to: Enterprise, Domain, Scalability

T437264 (ENGINE CONSUMING HIGH MEMORY)
Applies to: Enterprise, Domain, Scalability w/Remote Engine only

T437265 (CAF PLUGINS MEMORY LEAK IN CBB)
Applies to: Enterprise, Domain, Scalability

T533280 (SD DM AND APISRV CRASH)
Applies to: Enterprise, Domain, Scalability

T533285 (SD SERVER CRASH)
Applies to: Domain, Scalability

T533287 (SD SERVER CRASH)
Applies to: Domain, Scalability

T533293 (SD Server crash)
Applies to: Domain, Scalability

T533300 (DSM EXPLORER HUNG)
Applies to: Enterprise, Domain, Scalability, remote DSM Explorer

T533301 (ENC SERVER MEMORY LEAKS)
Applies to: ENC Gateway Manager/Server/Routers


Client Automation r14 GA:
T55L047 (SD Server Handle Leak)
Applies to: Enterprise, Domain, Scalability

T437245 (UNSTAGE MULITPLE SS NOT WORKING)
Applies to: DSM Explorer (local or remote)

T437267 (ENGINE CONSUMING HIGH MEMORY)
Supersedes: cmEngine.exe from T533251 (PORT-R14 PORTING FIXES)
Applies to: Enterprise, Domain


T533251 (PORT-R14 PORTING FIXES)
Applies to: Enterprise, Domain, Scalability

T533268 (SD JOB STATUS DELAY)
Applies to: Domain, Scalability

T533264 (SRS HUNG DUE TO DEADLOCK)
Applies to: ENC Gateway Manager/Server/Routers


Client Automation r12.9 GA:
T5J1363 (ammanager crash non-execut addre)
Applies to: Enterprise, Domain

T5J1379 (cam issues itcm crash-no contact)
Applies to: Enterprise, Domain, Scalability

T55L046 (SD Server Handle Leak)
Applies to: Enterprise, Domain, Scalability

T437263 (ENGINE CONSUMING HIGH MEMORY)
Applies to: Enterprise, Domain, Scalability w/Remote Engine only

T533237 (BULK UPDATES)
Applies to: Domain, Scalability

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