Servicenow plug in for CDD is not working as expected

Document ID:  TEC1213588
Last Modified Date:  06/09/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Release Automation Continuous Delivery Edition

Releases

  • CA Release Automation Continuous Delivery Edition:Release:6.3

Components

  • RA CONTINUOUS DELIVERY EDITION:RACDDE
Issue:

The Continuous Delivery Director 6.3 Servicenow Plugin has failed to update tasks, request and comments in Sevicenow.

Environment:
CA Continuous Delivery Director 6.3
Workaround:

Issue is related to the case sensitive given or entered into the change task content so updating capital letters to small as below resolved the issue.

 

Additional Information:

The workaround mentioned is applicable to SERVICENOW:

Create Change Task,

Update Change Task,

Create Change Request,

Update Change Request.

 

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