Master catalog import fail when run using CA SAM Web interface.

Document ID:  TEC1200147
Last Modified Date:  06/15/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA IT Asset Manager

Releases

  • CA IT Asset Manager:Release:14.1

Components

  • CA SOFTWARE ASSET MANAGER:CASAM
Problem:

Unable to import the new release of the Master catalog for CA SAM using the Web interface.  The import is hanging at different steps.

In import log we can see

2017-02-27 03:01:43 104 MB INFO end import, duration: 32856.401 s, peak memory: 278 MB

 

N.B. :When the import is run using CRONJOB, it is executed successfully.

 

Environment:
Any release of CA SAM
Cause:

In IIS , there is timeout in FastCGI Activity, Idle and Request  set to 36000 by default. This timeout value is too low for the import process to complete.

 

 

Resolution:

The solution is to change the IIS default setting for time out.

1) Set Idle time to 0 for DefaultAppPool

Idle.jpg 

2) Set CGI Time out to 1.00:00:00

cgi.jpg 

3) Set FastCGI Activity, Idle and request timeout to 72000

FastCGI.jpg 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >