Resolving cache clearance issues for Webview browser clients after unsuccessfully rendering dashboard images.

Document ID:  TEC1185733
Last Modified Date:  06/06/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Application Performance Management

Releases

  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:10.5.2
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.0

Components

  • WILY CEM:APMCEM
  • WILY INTROSCOPE:APMINT
  • INTROSCOPE:APMISP
  • CUSTOMER EXPERIENCE MANAGER:CEM
  • APPLICATION PERFORMANCE MANAGEMENT:WLYAPM
  • ENTERPRISE MANAGER:INTEM
  • DATA API:INTAPI
Question:

While connecting to a Webview server (http://<APM WebviewServer_Hostname>:8080, by default) through a browser as a Webview client, there is an issue rendering images. What is the best way to clear the cache before re-displaying?

 

Environment:
All supported APM releases.
Answer:

1 - Stop the APM Cluster.

2 - Go to the \product\webview\configuration directory 

Delete all directories only : ( do NOT delete the config.ini )

3 - Go to the \product\enterprisemanager\configuration directory 

Delete all directories only : ( do NOT delete the config.ini )

4 - Go to the \work directory and delete its contents.

5 - Clear all the related browser cache

6 - Start the APM Cluster

 

Additional Information:

https://support.ca.com/us/knowledge-base-articles.TEC1371637.html -- How do I clear the cache on a APM Enterprise Manager?

 

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