How can I set administration capabilities to an user in Unified Self Service (USS)?

Document ID:  TEC1115756
Last Modified Date:  08/08/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1

Components

  • CA UNIFIED SELF-SERVICE FOR SERVICE MGMT:US4SM
Question:

How can I set USS administration capabilities to an AD user?

Environment:
USS 14.1 and above
Answer:

1. Log in USS control panel with an existing administrator user. i.e casmadmin
http://yourserver:8686/group/control_panel/
2. Go to the Roles option under Portal
3. Click on the "Administrator" role
4. Click on the "Assign Members" tab
5. click on the "Available" tab
6. Select or check on the required users and then click on "Update Associations"

Next time that you log with any of the selected users they will have the administrator role.

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