Why I am getting the error AMC000001 (An unknown or unhandled error occurred) when trying to access the asset job status list of the computers running a job?

Document ID:  TEC1114244
Last Modified Date:  07/05/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Client Automation

Releases

  • CA Client Automation:Release:14.0
  • CA Client Automation:Release:14.0 SP1

Components

  • CA Client Automation:BITCM
  • CA Asset Management:TNGAMO
  • DESKTOP AND SERVER MANAGEMENT:DTSVMG
Introduction:

Going to this DSM Explorer location: Domain/Jobs/Asset Jobs/My Asset Jobs/<My Test Job> 

       AssetJobStatus.jpg

the following error message is displayed:

 

       AMC0000001.jpg

 

Question:

Why I am getting the error AMC000001 (An unknown or unhandled error occurred) when trying to access the asset job status list of the computers running a job?

 

Environment:
Client Automation 14.0 and 14.0 SP1
Answer:

This error message usually reveals a corruption or a inconsistency in the data being managed by amManager.

In order to get rid of this wrong cached data, please proceed as follows:

Open a DOS command prompt window with elevation (as Administrator).

 

Stop the amManager by running the command:

caf stop ammanager

and verify it is actually stopped by running:

caf status

       after_stopping_ammanager.jpg

 

You can also check in Task Manager that amManager (process amObjectManager.exe) is not running:

       Task_Manager_Without_amManager.jpg

 

After that, restart amManager by running:

caf start ammanager

And verify it is actually running with the command:

caf status

       after_restarting_ammanager.jpg

 

You can now check in Task Manager that amManager (process amObjectManager.exe) is running:

       Task_Manager_With_amManager.jpg

 

The status of the job should be correctly retrieved now.

 

Additional Information:

If this procedure does not solve the problem, open a support case to deal with it and lead it to its resolution.

 

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