"[Microsoft OLE DB Provider for SQL Server] [ SQL Code=15517 SQL State=42000] Cannot execute as the database principal because the principal "ServiceDesk" does not exist, this type of principal cannot be impersonated, or you do not have permission" error

Document ID:  TEC1107535
Last Modified Date:  06/16/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1

Components

  • Svc Desk Integration:SDINTE
Issue:

The following error appears when running GRLoader command to load data to the CA Service Desk Manager (CA SDM) CMDB:

<!--ERROR: NO AHD04199:An unexpected error occurred. Contact your administrator. [Microsoft OLE DB Provider for SQL Server] [ SQL Code=15517 SQL State=42000] Cannot execute as the database principal because the principal "ServiceDesk" does not exist, this type of principal cannot be impersonated, or you do not have permission. @|domsrvr|rWdUCA|1495073852|1 -->

Environment:
CA Service Desk Manager 14.1 and later All Supported Operating Systems
Cause:

The MDB database does not have an owner set

Resolution:

1. Log into SQL Server Management Studio as the 'SA' SQL Administrator account

2.  Expand DATABASES, locate the MDB database, right-click  and select PROPERTIES->FILES->ASSIGN "sa" as owner

3.  Save Changes

4.  Reattempt the GRLoader command

Additional Information:

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