How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit?

Document ID:  TEC1098187
Last Modified Date:  06/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Catalog

Releases

  • CA Service Catalog:Release:14.1
  • CA Service Catalog:Release:17.0

Components

  • CA SERVICE CATALOG:USVCT
Introduction:

In the Service Catalog Installation, the timezone is set as installation default, and depending on the customer location, the default settings does not reflect the customer timezone. So in this case, the Service Catalog Administrator can modify it for Users and Business Units, in exmple.

Question:

How to change the "Timezone" in Service Catalog, for example: User Profile and Business Unit Profile?

Environment:
Service Catalog R14.x, R17
Answer:

The Timezone can be modified for the User or Business Unit, through the user interface, as showed in the images below:

Users-tz.jpg

BU-tz.jpg

In addition, you can modify it likely via WebServices.

You can use WebServices API, like: 

getBusinessUnit/editBusinessUnit 
getUser/editUser

Note that, when you change the timezone in the Business User Profile, this change will reflect for all Svc Catalog Users that belong to this BU. However, it will not reflect for the Business Unit existing Accounts.

The existing Business Unit Accounts must have the timezone modified separately, by User Interface.

Only new BU Accounts will inherith the new BU timezone.

Additional Information:

To get more information about WebServices API, please refer to:

Catalog WebServices Reference documentation

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >