Prevent editing of Request/Change/Issue activity logs.

Document ID:  TEC1079616
Last Modified Date:  08/08/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
  • UNICENTER SERVICE DESK RXX CRYSTAL REPORTING:USRDCR
  • UNICENTER SERVICE DESK RXX WEB SERVER:USRDWS
  • Unicenter Service Desk:USVD
  • UNICENTER SERVICE DESK CLIENT:USVDCL
  • UNICENTER SERVICE DESK WEB SERVER:USVDWS
Introduction:

Is there functionality in SDM to prevent the editing of activity log entries in Requests, Change Orders and Issues?

Instructions:

Yes, there is an option in Options Manager called "activity_log_security", which can be set to a value of "Write_Protected".  Once changed, a recycle of SDM service is required after changing the option value.

PLEASE NOTE:  This change is global and affects ALL users of SDM.

 

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