When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

Document ID:  TEC1070339
Last Modified Date:  08/02/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • Svc Desk Web Services:SDWEBS
  • UNICENTER SERVICE DESK RXX:USRD
  • UNICENTER SERVICE DESK RXX WEB SERVER:USRDWS
Issue:

When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

CA SDM STDLOG has the following error:

spelsrvr:primary: 4108 ERROR api.spl 1316 INVALID AHD05773:This asset or configuration item is owned by CA Asset Portfolio Manager and cannot be updated.

spelsrvr:primary: 4108 ERROR nr.spl 1622 Preventing update of asset nr:163A7150CCE4664B8D2B812E4C250424 - it is owned by APM.

Environment:
CA Service Desk Manager 12.9, 14.x and 17.0 All Supported Operating Systems
Resolution:

Install the ALLOW_UNRESTRICTED_ASSET_UPD option via CA SDM Options Manger, under Asset Information Service, and set the value to YES.

A recycle of the CA SDM service is required for the change to take effect.

Additional Information:

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >