Large, complex booklets failing - how do I increase timeouts?

Document ID:  TEC1067218
Last Modified Date:  07/11/2017
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Products

  • CA Business Service Insight

Releases

  • CA Business Service Insight:Release:8.3.5

Components

  • CA Business Service Insight:OBLCRE
Question:

After adding further elements to my booklet, it no longer returns in the User Interface. How do I increase the timeout for this?

I can see that it is still a valid booklet, as scheduling it to be compiled on the Application Server still works.

Answer:

There are two places to update when increasing the length of script timeouts. Firstly, within the application itself, so that BSI knows it should wait longer for the job to finish.

The Script timeout parameter is found in the BSI user interface under the ‘Administration’ Tab -> Site Settings -> Advanced -> ’Calculation Engine’ folder -> ’Script timeout’ parameter

Secondly, IIS itself needs to be configured to avoid a timeout within the web server. Instructions for performing this are on Microsoft's site in KB268364:

http://support.microsoft.com/kb/268364

The exact location of the setting varies between releases of IIS.

For IIS 6.0 / Windows Server 2003: -> Go to BSI Web-Site -> Choose 'Properties' -> 'Home Directory' Tab -> 'Configuration...' Button -> 'Options' Tab -> In the 'Application configuration' section increase the 'ASP script timeout' as required.

On Windows Server 2008: IIS Manager -> (on the left-hand side) click on Machine Name -> (on the right-hand side) within the ‘IIS’ Section -> click on ‘ASP’ -> within the ‘Limits Properties’ sub-section -> set ‘Script Time-out’ as required.

 

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