Unable to retire or unretire elements

Document ID:  TEC1045601
Last Modified Date:  08/10/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA eHealth

Releases

  • CA eHealth:Release:6.3.2.11

Components

  • ONECLICKEH ONECLICK:EHOCE
Introduction:

Getting error while trying to retire or Un retire any element

Background:

Getting error ""unable to complete action" when trying to perform retiring or un-retiring of any elements

Environment:
eHealth 6.3.2.11 on windows 2012R2
Instructions:

 Verify whether you are able to perform activity from one click console, if not then follow the below steps 

1) Try restarting eHealth and database services

2)From command line, run the below commands in the following order  

=>nhServer stop

=>nhStopdb immediate

=>nhStartdb

=>nhServer start

Now we should able to retire or unretire elements.

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