Unable to acknowledge / clear alarms in Spectrum OneClick Console

Document ID:  TEC1007119
Last Modified Date:  07/07/2017
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Products

  • CA Spectrum

Releases

  • CA Spectrum:Release:10.1
  • CA Spectrum:Release:10.0
  • CA Spectrum:Release:10.1.1
  • CA Spectrum:Release:10.1.2
  • CA Spectrum:Release:10.2
  • CA Spectrum:Release:10.2.1
  • CA Spectrum:Release:9.4
  • CA Spectrum:Release:9.4.1
  • CA Spectrum:Release:9.4.2
  • CA Spectrum:Release:9.4.2.1
  • CA Spectrum:Release:9.4.3

Components

  • ALARM & EVENT MGMT:SPCAEM
Issue:

When a Spectrum Alarm is manually acknowledged (or) cleared, the below errors are observed:

error2_1.png

error1_1.png

Environment:
Spectrum running on all supported platforms
Cause:

This could happen when the SpectroSERVER and the OneClick Server has synchronization issue

Resolution:

To resolve the synchronization issue, please schedule restart of the OneClick Web Server

Additional Information:

Please refer the following guide on how to restart the OneClick Web Server:

https://docops.ca.com/ca-spectrum/10-2-1/en/administrating/oneclick-administration/oneclick-web-server-administration/start-and-stop-the-oneclick-web-server-from-the-command-line

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