Performance Troubleshooting for Agile Central Saas

Document ID:  TEC01000001826
Last Modified Date:  08/22/2017
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  • CA Agile Central
  • CA Agile Central On-Premises



Users experiencing slow page load times, slow page updates, or general latency in their SaaS (web-based) subscription:

Please see the Instructions section for tips and tricks to improve performance.

Please see the Additional Information section on what information to gather when working with support to investigate performance issues. 


Here are tips and tricks to check when investigating performance issues in your CA Agile Central subscription. 



Browser Issues 

Performance issues can be related to an outdated browser, add-ons/extensions, or specific configurations in browsers.

·       Please see our Browser Support page to find out if your browser and version are supported

·       What add-ons/plugins/extensions do you have running? Do any of them check against or flat-out disable javascript? These types of extensions will definitely cause page load errors. Loading a page in an incognito or inPrivate Window can help determine if a plug-in/add-on/extension is causing the issue.

·       Is Internet Explorer slow?

·       Use Google Chrome, it tends to have better performance than Internet Explorer, Firefox, or Safari.


Networking Issues

Anything from your personal networking equipment to your local service provider can result in high latency and slow load times. This is most likely a factor if you experience load-time issues at one location or machine but not another (i.e. it's fine at work, but slow from home).


Things to check:

·       Is your computer hard wired or using wireless to access the internet? Wireless is typically less performant.

·       Are you experiencing slow load times on websites other than Agile Central?

·       Test your connection speed at

·       Is there an unusually large amount of network activity happening when trying to access your subscription (streaming, downloading, etc.) that is concurrent with your slow load times?

·       Has your ISP (Internet Service Provider) reported any issues/outages in the area?

·       Does your connection to your modem/router drop frequently?

·       Flush your DNS and release/renew your IP address if you are having overall latency issues (not just with your subscription).


Subscription-specific Issues

Performance issues can be caused by certain configurations in an Agile Central subscription, or even the size of a subscription. For example, if you have an extremely large data set with thousands of projects, it will inherently load a little slower than a smaller subscription. 


Here are some best practices / suggestions to make your subscription more performant:


Dashboards/Custom Pages

·       Have 5 or fewer applications (Apps) on any custom page or your dashboard.  If you need more then 5, we recommend creating them on separate custom pages.

·       "Visually exciting" items can slow loading down - graphs, charts, progress bars, tags, etc; showing multiple of these apps on one page will most likely impact a page’s performance


Relevant Help Articles:

·       Create Custom Pages

·       Customize Your Dashboard

·       Use Dashboards, Custom Pages, and Apps


Project Picker Hierarchy Facts and Suggestions:

·       Scope directly to the project in question:  If you are scoped all the way up the hierarchy, at the highest Parent level, you will likely encounter performance issues because the application loads all the data from all projects in the workspace.

·       Traversing through several levels of hierarchy makes things slower and slower

·       Projects should be created based on teams.

·       If you ‘Expand All’ on older pages, such as User Stories, it has to pull all scoped fields from other projects and this will impact the page load.

·       Using the Work Views page should solve this issue. Users can see what they want to see without having to look at the whole hierarchy


Loading Work Items

·       Use Quick Detail Pages (QDP) when viewing details of a work item – this page/side panel loads quicker than the full-page Editable Detail Page (EDP) .

·       Use the new Work Views page instead of older pages like User Stories, or more data-intensive pages like Portfolio Items, when you want to view/manage your work items.

·       If you are viewing a long list of work items, remove any columns that have to load a lot of data or information

o   Tags, milestones, and anything with multiple values in a field can really slow things down, even custom fields

o   Filtering on a field, such as Tags, is fine, but showing them in a column will slow things down


Additional Information:

Working with Support

If you are opening a case with CA Support regarding performance issues with CA Agile Central, please provide the following information. We do understand this is long list; the more details we receive from you, the more thorough we can be in our investigation, as there are many potential causes that contribute to performance issues. 


1.    For users experiencing latency, please provide the following:

               i. Full usernames for at least two to three users.

               ii. Browser/Version and OS is being used, for the same users.

2.    Geographically, where are you and the users experiencing this issue located? 

3.    Please provide specific dates and times (including the time zone) for which slowdowns were experienced. This will help narrow the scope of the search. 

4.    What pages/sections of CA Agile Central are slow? Are there any specific actions that fail or cause slowdowns? If yes, please provide the details of the actions.

5.    Please send us the results after visiting the following URL: 

6.    Please send us the results after visiting the following URL: 

7.    Please send us a screenshot of the results after visiting the following URL:

8.    From a command prompt in Windows (or Terminal app on Mac), please share the results of running: tracert

9.    Do you know if you are using a proxy? - if you are not sure, please provide what browser you are using and we will send instructions to help. 

10.Are the users experiencing this working remotely and connecting through a VPN? 

11.Are the users hard wired to the internet or using WiFi? 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

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