cmdbgtw probe throws a Java error and the GUI will not open

Document ID:  TEC000004082
Last Modified Date:  06/07/2017
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  • CA Unified Infrastructure Management



When trying to open the cmdbgtw probe GUI in Infrastructure Manager you are presented with the below error and the GUI will not open:



No Java?


The cmdbgtw probe requires Java 1.6.0_14 or later.

Please install Java using the NimBUS Infrastructure Manager or

download directly from





The cmdbgtw probe's configuration GUI executable requires a Java JVM to be present on the system. If this is not present and configured correctly the GUI will throw an error and will not open.


It is possible to use the built-in UIM JRE so that you don't have to install a separate Java instance.  To do this, you should locate the UIM JRE folder and add this to the system path as well as adding a JAVA_HOME environment variable.

Normally the path is C:\Program Files (x86)\Nimsoft\jre\jre<version>\bin\.

In the machine where you are running Infrastructure Manager open System Properties (Control Panel > System and Security > System > Advanced System Settings and choose 'Environment Variables.'

If not already present, add a System Variable:


Then add or edit its Variable value (example):

C:\Program Files (x86)\Nimsoft\jre\jre8u102\bin\

You will also need to add the full path of Java JRE to PATH System variable. Just edit the PATH variable and append at the end of the string the path to JRE (example):

;C:\Program Files (x86)\Nimsoft\jre\jre8u102\bin\

Close and reopen Infrastructure Manager and then restart the probe (cmdbgtw). Now you should be able to open the cmdbgtw probe GUI.

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